Shipping policy

Shipment processing time

All orders are processed within 2 business days.

Shipments do not occur on weekends or holidays. We will notify customers if we are experiencing a high volume of orders and should expect delays via email.

Shipping rates and delivery estimates

Shipment method	Estimated delivery time	Shipment cost
Canada Post Regular Parcel	3-5 business days	$13.00
Canada Post Xpresspost	2-3 business days	$17.00
Canada Post Regular Parcel (Provinces outside of Ontario)	4-6 business days	$18.00

 

Shipment confirmation and order tracking

You will be notified when your order has been processed and will be provided with a tracking number.

Customs, duties, and taxes

Luna Grooming co. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages or Lost Shipments

If a shipment is damaged during shipping or is lost, please notify us immediately and we will submit a claim with Canada Post.

International Shipping Policy

The shipping cost can vary depending on your location. Once you have entered in your location through our checkout page, the shipping fee will be displayed with any custom and duty tax prior to finalizing your order. Due to your location, shipping fees vary.

Returns Policy

We accept all returns that are claimed within 7 business days for a full refund. Items that wish to be returned must be unopened and unused.

For any returns, please email us immediately at sales@lunagroomingco.com.